But I love Extreme Makeover Home Edition

I don't have air-conditioning. It's hot. The city seems to stay about 10 degrees hotter than surrounding suburbs. So, I ordered an air-conditioner from Sears.com - paid for installation, the 3-year in-home service fee, etc.

On Thursday, I come home to find this giant air-conditioner box sitting in the "lobby" of my building. I live one floor up. I, of course being ridiculously strong, push the AC up the stairs. It took about 20 minutes and was especially hot that day, so I was irate. I called Sears to complain, and they finally transferred me to UPS who told me that the delivery-man did not take it up the stairs because it was too heavy.

Next was calling the installation guys, who were supposed to have already called me. The guy that I talked to said that he had personally emailed me that morning because there was a problem with my order, and that installation was going to be about 100 bucks more than what I had already paid, and is that okay with me? First- no he had not emailed me, and when he forwarded me the email to prove that he had, all he did was type the letters "FW" in the subject line. Second-Here I am with the AC already in my apartment, so I don't really have a choice. I agree, but even though the guy I talked to worked for "Sears Installation", they only find installers rather than do it themselves.

So I talk to the installers. They don't have any open appointments for well over a week - even longer because I can only take Saturday appointments. I plead with the woman to find me something. A few hours later she called back and said that she had a cancellation for Saturday, today, from 9:00a - 12:00p. I cringed at the thought of 9:00 am on a Saturday morning, but I thanked my good luck and took the appointment, hoping that they wouldn't show up before 11:00.

At 9:06 my buzzer rings. The installation guy was nice, but told me that there was absolutely nothing he could do, because it's a sleeve AC, and his form said window AC.

I'm returning it on Monday.

I hate you, Sears.